Cancellation conditions vary and a cancellation fee might be required by the property. The specific cancellation conditions can be found on the reservation page, and if a reservation was already created, then you can find them in your booking confirmation email.
We strongly recommend checking your cancellation policy before proceeding to cancel.
In general, there are two types of cancellation policies:
- Free cancellation until a certain date and time
Such reservations can be cancelled free of charge before the provided deadline. Please note the time frame is always in the time zone of the property. Any charges made for such reservation will be refunded within 7 business days after the free cancellation.
If the reservation is cancelled after the provided deadline, a cancellation fee will always apply. This can be the whole reservation cost, or a part, depending on the specific conditions.
- Non-refundable or partially non-refundable
Such reservations can be cancelled, but a cancellation fee will always apply. This can be the whole reservation cost, or a part, depending on the specific conditions. Any exceptions to this are at the discretion of the hotel.
If you need any assistance regarding the cancellation, please send us a message through the Contact us button below.
Kindly include the following details:
- Reservation number
- Guest names
- Email used for booking