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I cancelled a reservation free of charge, when can I expect a refund?
If you cancelled your reservation within the free cancellation deadline, any charges will be refunded within 7 business days.Please note that this deadline is an ...
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When will I pay for my reservation?
The payment conditions are determined by the property. They can be found on the reservation page, and if a reservation was already created, then you can find them...
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I am unable to complete my reservation due to a payment error, what now?
We are sorry to hear that you couldn't complete your booking.
In order to create a reservation, valid payment details need to be entered. Depending on the b...
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I have a pending charge on my bank account, what does it mean?
When you place a request to book a reservation, our payment provider attempts to validate your Credit Card by placing the applicable amount in a temporary hold. T...
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How can I get an invoice for my stay?
We recommend requesting your invoice directly at the property.
If you have already attempted to request the invoice from the hotel and they have redirected you to...